Coordinate with us

Protect our customer , protect our business

Terms and Conditions

Updated: 31.08.2016

USING MELBSC.COM.AU

We own and operate this website (melbsc .com.au), the related mobile sites and mobile application(s), and selected other domains (collectively, the "Sites"). These terms of use (the “Agreement”) constitute a contract between you and us. What does it mean? It means that by accessing and/or using the Sites, you agree to all the terms and conditions of this Agreement. If you do not agree to all the terms and conditions of this Agreement, do not use the Sites. As used in this Agreement, "Melbourne Delivery ," "we," "us," and "our" shall mean Melbourne Delivery Pty Ltd and its subsidiaries and affiliates. Melbourne Delivery this brand name is under Melbourne Delivery Pty Ltd.

You may only use the Sites if you can form a binding contract with us. You may only use the Sites to order if you are the authorized holder of the credit card used for payment or an authorized user of a corporate account. You are prohibited from using the Sites if you are under the age of 13.

Use of Sites’ services requires that you register and/or create an account ("Account") or use the Sites as a guest. To register and create an Account, you must select an account designation and password and provide certain personal information. In consideration of the use of the Sites' services, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the registration form, and (b) maintain and promptly update the personal information you provide to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Melbourne Delivery has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Melbourne Delivery has the right to refuse any and all current or future use of the Sites (or any portion thereof).

You are responsible for maintaining the confidentiality and security of your Account and password, and you are fully responsible for all activities that occur under your password or Account, and for any other actions taken in connection with the Account or password. You agree to (a) immediately notify Melbourne Delivery of any known or suspected unauthorized use(s) of your password or Account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your password or credit card information; and (b) ensure that you exit from your Account at the end of each session. Melbourne Delivery will not be liable for any injury, loss or damage of any kind arising from or relating to your failure to comply with (a) and (b) or for any acts or omissions by you or someone else using your Account and/or password.

OUR ALCOHOLIC BEVERAGES POLICY

Some jurisdictions permit the ordering and delivery of alcoholic beverages. In such jurisdictions, if you place an order which includes any alcoholic beverage, you acknowledge that you are at least 21 years of age. Upon delivery or pickup, as applicable, you shall present a government-issued identification card, evidencing your age. If you do not comply with these terms, you agree that the alcoholic beverage(s) will not be released to you, and you shall forfeit the cost of such beverages, without exception.

OUR MATERIALS AND LICENSE TO YOU

With the exception of User Content (detailed below), the Sites and everything on them, from text to photos to videos to graphics and software, (collectively, the "Materials") are owned by or licensed to Melbourne Delivery . The Sites and the Materials are protected by copyright, trademark, trade dress, domain name, patent, trade secret, international treaties and/or other proprietary rights and laws of the Australia and other countries. Except as otherwise indicated on the Sites and except for the trademarks, service marks, logos and trade names of other companies that are or may be displayed on the Sites, all trademarks, service marks, logos, trade dress and trade names are proprietary to Melbourne Delivery . Please be advised that Melbourne Delivery actively and aggressively enforces its intellectual property rights to the fullest extent of the law.

We grant you a limited, non-exclusive, non-transferable and revocable license to access and use the Sites and/or the Materials for your personal use, solely as expressly permitted by this Agreement and subject to all the terms and conditions of this Agreement, all applicable intellectual property laws, and any additional notices or restrictions contained on the Sites. Any other use of the Sites and/or the Materials is strictly prohibited. No Materials may be copied, republished, uploaded, posted, transmitted, distributed in any way, and/or modified without our express written permission. Nothing contained on the Sites should be interpreted as granting to you any license or right to use any of the Materials and/or third party proprietary content on the Sites without the express written permission of Melbourne Delivery or the appropriate third party owner, as applicable.

If you download any software from the Sites, you shall not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the software to a human-perceivable form.Melbourne Delivery reserves the right, in its sole and absolute discretion, to modify, suspend, or discontinue at any time, with or without notice, the Sites and/or services offered on or through the Sites (or any part thereof), including but not limited to the Sites' features, look and feel, and functional elements and related services.

YOUR CONTENT AND CONDUCT

1. User Conduct

By accessing the Sites, you agree:

to comply with all applicable laws regarding online conduct and acceptable material;
not to use the Sites or their services or submit content to the Sites if you are under the age of 13;
not to use the Sites to purchase alcohol unless you and the alcohol recipient are 21 or older and present a valid photo identification(s) verifying your age at the time of alcohol delivery;
not to access the Sites or services using a third-party's account/registration without the express consent of the account holder; not to attempt, through any means, to gain unauthorized access to any part of the Sites and/or any service, other account, computer system and/or network connected to any Melbourne Delivery server;
not to deep-link to the Sites and/or access the Sites manually and/or with any robot, spider, web crawler, extraction software, automated process and/or device to scrape, copy and/or monitor any portion of the Sites and/or any Materials and/or other content on the Sites, unless Melbourne Delivery has given you specific permission to do so in writing;
not to use the Sites in any manner that could damage, disable, overburden and/or impair any Melbourne Delivery server, or the network(s) connected to any Melbourne Delivery server, and/or interfere with any other party’s use and enjoyment of the Sites;
not to use the Sites for illegal purposes, or as prohibited by these Terms;
not to use the Sites to engage in commercial activities apart from sanctioned use of Melbourne Delivery services;
not to copy any content, including, but not limited to restaurant menu content and third-party reviews, for republication in print or online; not to license, sell and/or otherwise provide access to and/or use of the Sites to any third party, including without limitation to build a competitive product and/or service;
not to create restaurant reviews or blog entries for or with any commercial or other purpose or intent that does not in good faith comport with the purpose or spirit of the Sites;
not to upload or transmit viruses or other harmful, disruptive or destructive files; and/or
not to disrupt, interfere with, or otherwise harm or violate the security of the Sites, or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the Sites or affiliated or linked sites (including those of our restaurant partners).

You agree that the consequences of commercial use or re-publication of content or information from the Sites may be so serious and incalculable that monetary compensation may not be a sufficient or appropriate remedy and that Melbourne Delivery will be entitled to temporary and permanent injunctive relief to prohibit such use.

II. Content You Provide

Melbourne Delivery may provide you with interactive opportunities on the Sites, including, without limitation, features such as user ratings and reviews, saved favorites, liked items and bookmarked restaurants (collectively, "Interactive Areas"). You represent and warrant that you are the owner of and/or otherwise have the right to provide all information, comments, reviews, ratings and/or other materials and/or content that you submit, post and/or otherwise transmit to the Sites ("User Content”).

III. Use of Your Content

You grant Melbourne Delivery an irrevocable, transferable, paid up, royalty-free, perpetual, non-exclusive worldwide sub-licensable license to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works from, distribute and/or otherwise use User Content on the Sites and in all forms of media now known or hereafter invented (collectively, the "Uses"), without notification to and/or approval by you. You further grant Melbourne Delivery a license to use your username and/or other user profile information, including without limitation, your ratings history and how long you have been a member of Melbourne Delivery , to attribute User Content to you in connection with the Uses, if we choose to do so, again without notification to and/or approval by you.

User Content transmitted to certain parts of the Sites, including, without limitation, restaurant pages and certain Interactive Areas, may be posted in public areas on our Sites, including without limitation in a compilation format, and publicly visible and accessible. Melbourne Delivery and its officers, directors, employees, parents, subsidiaries, affiliates, successors, assigns, licensors, licensees, designees, business partners, contractors, agents and representatives (collectively, the “Released Parties”) will not be responsible for, and you hereby expressly release the Released Parties from any and all liability for, the action of any and all third parties with respect to User Content.

IV. Conduct within Interactive Areas

By transmitting User Content, you agree to follow the standards of conduct below, and any additional standards stated on the Sites. We do our best to encourage civility and discourage disruptive communication on the Sites. We also discourage communications that incite others to violate our standards. We expect your cooperation in upholding our standards. You are responsible for all User Content. You agree not to provide any User Content that:

is unlawful, harmful to adults or minors, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, profane, offensive, invasive of another's privacy, hateful, and/or racially, ethnically and/or otherwise objectionable;
has a commercial, political or religious purpose;
is false, misleading and/or not written in good faith;
infringes any patent, trademark, trade secret, copyright, right of privacy and/or publicity, and/or other proprietary rights of any person and/or entity;
is illegal and/or promotes illegal activity;
contains unauthorized advertising and/or solicits users to a business other than those on the Sites; and/or
is intended to interrupt, destroy or limit the functionality or integrity of any computer software, hardware or Materials on the Sites or other websites.

Melbourne Delivery may monitor any and all use of the Sites. We reserve the right to change, delete and/or remove, in part or in full, any User Content that we believe, and/or to terminate and/or suspend access to any Interactive Areas, any Materials and/or any Sites for conduct that we believe, violates our standards, violates any other terms and/or conditions of this Agreement, interferes with other peoples' enjoyment of the Materials and/or our Sites, and/or that we believe is inappropriate, in our sole discretion, and/or for any other reason, again in our sole discretion. Melbourne Delivery will cooperate with local, state and/or federal authorities to the extent permitted by applicable law in connection with User Content.

V. Ratings and Reviews

The Sites may allow you to rate and post reviews of restaurants and other businesses ("Ratings and Reviews"). Such Ratings and Reviews are considered User Content and are governed by the terms and conditions of this Agreement, including, without limitation, your agreement regarding your use of Interactive Areas and Melbourne Delivery and the Sites’ standards of conduct. Ratings and Reviews do not reflect the views of the Sites or Melbourne Delivery . We strive to maintain a high level of integrity with our Ratings and Reviews and other User Content. All Ratings and Reviews must be legitimate. Your Rating and/or Review will not be published unless you have ordered from the subject restaurant and placed a minimum of three (3) orders on Melbourne Delivery . Any Rating and/or Review that we determine, in our sole discretion, to be disingenuous in any way, and/or could otherwise diminish the integrity of the Ratings and Reviews, the Materials and/or the Sites may be removed without notice.

INDEMNIFICATION

You agree to indemnify and hold harmless the Released Parties from all claims, actions, losses, judgments, liabilities, damages, costs and expenses (including reasonable attorneys' fees) arising out of your breach of any provision of this Agreement, your violation of applicable law, your use of the Sites and/or Materials (including without limitation all User Content), and/or all Uses by Melbourne Delivery and/or any third party authorized by Melbourne Delivery.

TEXT ALERTS

You will receive up to 5 text message alerts about each order placed on Melbourne Delivery .com.au or through the Melbourne Delivery mobile application. You may unsubscribe to this service at any time. If you need assistance,please contact our customer service. Please note that standard data and message rates may apply for text message alerts. Please contact your mobile phone carrier for details. If you require personal assistance, you can also call our customer care team at 0458 888 886

DISCLAIMER

The sites, the materials and all other content on the sites are provided "as is" and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, the released parties disclaim with respect to the sites, the materials and all other content on the sites all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Melbourne Delivery does not represent or warrant that the sites, the materials and/or the other content on the sites will be secure, uninterrupted and/or error-free, that defects will be corrected, and/or that the sites, the materials and/or other content on the sites are free from viruses or other harmful components. Melbourne Delivery does not warrant or make any representations regarding the use or the results of the use of the sites, the materials and/or any other content on the sites in terms of their correctness, accuracy, reliability, timeliness, completeness, currentness, or otherwise, including without limitation, the quality and/or timing of a delivery ordered on the sites. You (and not Melbourne Delivery ) assume the entire cost of all necessary servicing, repair, or correction relating to your use of the sites, the materials and/or other content on the sites. applicable law may not allow the exclusion of implied warranties, so the above exclusion may not fully apply to you.

LIMITATION OF LIABILITY

In no event shall Melbourne Delivery be liable to you for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any loss or damages whatsoever (even if Melbourne Delivery has been previously advised of the possibility of such damages), whether in an action under contract, negligence, or any other theory, in any manner arising out of or in connection with the use, inability to use, performance of, or services provided on or through the sites. Melbourne Delivery assumes no responsibility and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, browsing of, or downloading of any material from the sites. Melbourne Delivery assumes no responsibility or liability in any manner arising out of or in connection with any information, content, products, services, or material available on or through the sites, as well as any third party website pages or additional websites linked to this site, for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, inaccuracy contained therein or harm to person or property caused thereby. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you. In no event shall Melbourne Delivery's total liability to you for all damages, losses and causes of action, whether in contract, tort (including but not limited to, negligence) or otherwise, exceed (a) the amount paid by you to Melbourne Delivery or a restaurant affiliate, if any, or (b) $100 (whichever is less).

You and Melbourne Delivery agree that the warranty disclaimers and limitations of liability in these terms of use are material, bargained-for bases of this agreement, and that they have been taken into account in determining the consideration to be given by each party under this agreement and in the decision by each party to enter into this agreement. You and Melbourne Delivery agree that the warranty disclaimers and limitations of liability in these terms of use are fair and reasonable.

If you are dissatisfied with the site or do not agree to any provisions of these terms of use, your sole and exclusive remedy is to discontinue using the site, except as may be provided for in this section.

THIRD PARTY LINKS

The sites may contain links to websites that are owned, controlled, developed, sponsored and/or maintained by third parties and which may be subject to additional terms and conditions (“third party websites”). Melbourne Delivery does not review, monitor, operate and/or control the third party websites and Melbourne Delivery makes no guarantees, representations and/or warranties as to, and shall have no liability for, the content available on or through and/or the functioning of the third party websites. By providing access to third party websites, Melbourne Delivery is not recommending and/or otherwise endorsing the products and/or services provided by the sponsors and/or owners of those websites. You access and/or use the third party websites, including providing information, materials and/or other content to the third party websites, entirely at your own risk. Melbourne Delivery reserves the right to discontinue links to any third party websites at any time and for any reason, without notice.

COPYRIGHT POLICY

Melbourne Delivery respects the intellectual property of others, and we ask all of our users to do the same. if you believe that your copyrighted work has been copied and is accessible on the sites or a website through which our services may be accessed in a way that constitutes copyright infringement, please provide Melbourne Delivery’s copyright agent (as set forth below) with notification containing the following information required by the digital millennium copyright act, 17 u.s.c. 512:

1. A physical or electronic signature of a person authorized to act on behalf of the copyright owner of the work that allegedly has been infringed;

2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works allegedly have been infringed at a single online site, then a representative list of such copyrighted works;

3. Identification of the material that is claimed to be infringing and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the allegedly infringing material, e.g., the specific web page address on the Sites;

4. Information reasonably sufficient to permit us to contact the party alleging infringement, including an email address;

5. A statement that the party alleging infringement has a good-faith belief that use of the copyrighted work in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

6. A statement that the information in the notification is accurate, and under penalty of perjury, that the party alleging infringement is authorized to act on behalf of the copyright owner of the work that allegedly has been infringed.

Please send this notification to our copyright agent at: Melbourne Delivery PTY LTD

VIOLATIONS OF THE AGREEMENT

Melbourne Delivery reserves the right to seek all remedies available at law and in equity for violations of the Agreement, including without limitation, the right to block access from a particular Internet and/or IP address to the Sites.

CHANGES TO THE AGREEMENT

We may change this Agreement from time to time and without prior notice. If we make a change to this Agreement it will be effective as soon as we post it, and the most current version of this Agreement will always be posted under the Terms of Use tab. If we make a material change to the Agreement, we may notify you. You agree that you will review this Agreement periodically. By continuing to access and/or use the Sites after we make changes to this Agreement, you agree to be bound by the revised Agreement. You agree that if you do not agree to the new terms of the Agreement, you will stop using the Sites.

GOVERNING LAW

You acknowledge and agree that your access to and/or use of the Sites, the Materials and other content on the Sites is subject to all applicable international, federal, state and local laws and regulations. The terms, conditions and policies contained in this Agreement shall be governed by and construed in accordance with the laws of the State of Victoria, without regard to its conflict of laws principles, and all claims, disputes or disagreements which may arise out of the interpretation, performance or in any way relating to your use of the Sites, the Materials and/or other content on the Sites shall be submitted exclusively to the applicable state or federal courts in the County and State of Victoria. You acknowledge and agree that you will irrevocably consent and submit to the exclusive personal jurisdiction of those courts for the purpose of litigating any such action; and you will irrevocably waive any jurisdictional, venue or inconvenient forum objections to such court. You also hereby irrevocably waive any right you may have to participate in a class action or representative action against Melbourne Delivery . You acknowledge that the terms of this provision are material, bargained-for bases of this agreement, and you agree that the waivers are fair and reasonable. Any waiver by Melbourne Delivery of any provision of this Agreement must be in writing. If any portion of these Terms of Use is found to be void, invalid or otherwise unenforceable, then that portion shall be deemed to be superseded by a valid, enforceable provision that matches the intent of the original provision as closely as possible. The remainder of these Terms of Use shall continue to be enforceable and valid according to terms contained herein.

PRIVACY POLICY

Melbourne Delivery takes your privacy seriously This privacy policy covers the personal information that Melbourne Delivery Pty Ltd (ABN 13 609 940 829) of T2,355 Docklands Drive,Dockland, VIC 3008 (“Melbourne Delivery ”, “we”, “us”, “our” or “its”) collects, uses or discloses and sets out the way in which Melbourne Delivery will use, manage and protect your personal information when you use the Melbourne Delivery website (www.melbsc.com.au) or any other site, services, software, applications or media managed by Melbourne Delivery ("Site").

We may update this privacy policy from time to time. The most current version will be located on our website, and is also available by contacting our Privacy Officer by email or at the address detailed below.

By providing any personal information to us, you consent to the collection, use and disclosure of your personal information as set out in this privacy policy.

What types of personal information do we collect?

Melbourne Delivery will collect personal information from you that we require to provide our services to you. This information may include your:

  • name, address(es), telephone number(s) and other contact details
  • electronic addresses (such as email address);
  • payment information (such as credit card details, bank details or pay pal details);
  • transaction details relating to your use of our services or benefits; or
  • any other information required to provide our services and to ensure your orders and delivery of products from participating restaurants are met.

We may collect your sensitive information but only if you agree to provide it to us. If you agree to provide us with sensitive information, we will only use it in accordance with the Privacy Act 1988

From time to time, you may provide us, and we may collect from you, personal information of a third party (for example, for delivery purposes). Where you provide the personal information of a third party, it is your responsibility to ensure that those persons are aware of this Privacy Policy, understand it and agree to accept it.

You do not have to provide Melbourne Delivery with any personal information, however if you do not do so Melbourne Delivery may not be able to provide you with the products, services or benefits you have requested.

How do we collect personal information?

Generally, we collect personal information directly from you, such as when you:

  • use and submit information through our Site;
  • place and pay for an order for products with a participant restaurant using our Site;
  • purchase a participant restaurant voucher;
  • rate and/or review a restaurant
  • participate in a survey;
  • subscribe to our mailing list;
  • submit website feedback; or
  • apply for a job.

We may also collect your personal information through our related body corporates or from third parties who supply services to us, such as participant restaurants.

How do we use personal information?

Melbourne Delivery will use the personal information we collect to provide services to you, for the following purposes:

  • to establish and maintain your relationship with us;
  • to provide the services you have requested from us;
  • to answer any inquiry you make;
  • to communicate your orders made through our Site to participant restaurants and delivery contractors (e.g. by providing your contact details and delivery address where applicable);
  • to inform you of offers or promotions that we consider you might be interested in; and
  • to conduct marketing research.

We may also disclose your personal information to third parties who work with us to provide, promote or improve the products or services you have requested, including:

  • participant restaurants to enable them to accept and prepare your order for products made through our Site, to contact you about your order or for billing and invoicing purposes;
  • delivery contractors to enable them to collect and deliver your order for products made through our Site from participant restaurants, to contact you about the delivery of your order or for billing and invoicing purposes;
  • if you pay for an order from a participant restaurant through our Site using a credit card or pay pal, your details will be passed on to the secure internet payment provider that we use for processing payment;
  • if you have provided your express consent to share the personal information;
  • if Melbourne Delivery is required or authorised by law to disclose the personal information;
  • if your personal information is collected in connection with a joint promoter or service provider, to that joint promoter or service provider for marketing and research purposes;
  • marketing consultants and promotions companies;
  • website hosts; and
  • consultants and professional advisers.

Melbourne Delivery may share statistics and personal information between its affiliates and related bodies corporate.

We will not use your personal information for any other purpose without first seeking your consent, or where authorised or required by law.

We may store your personal information so that you do not need to re-provide that personal information if you use our services again.

Direct marketing

We may also use and disclose your personal information to send direct marketing to you from:

  • Melbourne Delivery;
  • our related bodies corporate;
  • third parties who provide services to us; and
  • third parties, if Melbourne Delivery reasonably considers you would be interested in that third party’s goods or services.

The direct marketing may relate to:

  • our services;
  • the products and services of third parties;
  • third parties who provide services to us; and
  • new developments we believe may be of interest to you.

You may opt-out of receiving direct marketing through the unsubscribe function that will be made available to you with each direct marketing communication.

Do we send personal information overseas?

We may need to disclose some of your personal information to organisations outside Australia, for the purposes described below, in [insert countries personal information may be disclosed to].

Some of these countries may not have the same or substantially similar privacy laws as those set out in this privacy policy and the Australian Privacy Principles. We may not require organisations to which we disclose personal information in those countries to comply with similar privacy laws, and accordingly your personal information may not receive the same protections that it would in Australia.

By providing your personal information to us, you consent to Melbourne Delivery disclosing your personal information to organisations in those countries listed above. You may request that Melbourne Delivery not disclose your personal information to the countries listed above, but if you do so Melbourne Delivery may not be able to provide the services or products you have requested from us.

How do we store and protect your personal information?

We store personal information in a combination of computer storage facilities and physical records. In so doing, we have taken numerous steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure.

Additionally, we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.

The internet is not a secure method of transmitting information. We cannot and do not accept responsibility for the security of personal information you send to or receive from us over the internet, or for any unauthorised access or use of that personal information.

Accessing your personal information

At your request, Melbourne Delivery will provide you with access to a copy of any personal information that Melbourne Delivery holds about you within 30 days upon receiving the request, subject to the exceptions outlined in the Australia Privacy Principles. We will give you access to your personal information in the form you want it where it is reasonable and practical. Melbourne Delivery may charge a fee for retrieving personal information, in which case Melbourne Delivery will inform you of the fee and obtain your agreement to that fee before providing the personal information requested.

Melbourne Delivery will take reasonable steps to make sure that the personal information it holds about you is accurate, up-to-date, complete, relevant and not misleading and upon your request will correct personal information it holds about you or has disclosed to third parties to ensure your personal information is accurate, up-to-date, complete, relevant and not misleading, within a reasonable period after the request is made.

If your personal details change, such as your address or phone number, please contact our Privacy Officer by email or at the address detailed below.

To submit a request, please write to us at: [insert contact details, such as postal address, phone number] or by email, [insert email address]. Change of Control

The business and assets of Melbourne Delivery Pty Ltd may be sold in the future. You consent to the transfer or disclosure of your personal information to any purchaser of Melbourne Delivery Australia Pty Ltd or its assets if that outcome occurs.

Cookies

Our website use cookies to track user traffic patterns and to better serve you when you revisit a website. A cookie is a small data file that a website may write to your hard drive when you visit it. A cookie file can contain information, such as a user ID which the website uses to track the pages you have visited. You can refuse all cookies by turning them off in your browser. However, full functionality for our websites requires the use of cookies.

Information is also generated whenever a page is accessed on our website that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance.

How to contact us?

If you have any questions about this privacy policy, if you wish to update personal information we hold about you or if you wish to make a complaint about our collection, use or disclosure of your personal information under this privacy policy, please contact: [email protected]

We will take reasonable steps to remedy any issues resulting from our failure to comply with our privacy obligations.

SPAM POLICY

Melbourne Delivery Pty Ltd (ABN 13 609 940 829) of T2,355 Docklands Drive,Dockland, VIC 3008 (“Melbourne Delivery ”, “we”, “us”, “our” or “its”) is committed to complying with The Spam Act 2003 (Cth) (Spam Act).

What is spam? Spam is unwanted commercial electronic messages such as emails, sms messages, and instant messaging. The Spam Act prohibits the sending of unsolicited commercial electronic messages and sets out the requirements for sending legitimate commercial electronic messages.

Melbourne Delivery Communications

When placing an order with a participant restaurant using our online platform, you consent to your details being added to our mailing list and to receive information relating to Melbourne Delivery , our services and those of participant restaurants. You might also choose to receive such information by directly subscribing to our mailing list. You give your consent to the receipt of commercial electronic messages (including email and text messages) from us about our services or the products and services of participant restaurants or from other third parties that we reasonably consider will be of interest to you from time to time.

How to opt-out of Melbourne Delivery Communications

Should you no longer wish to receive commercial electronic messages from Melbourne Delivery , you can opt-out at any time by clicking on the ‘unsubscribe’ link at the bottom of the emails that you receive from us. Please note that we may still need to send you messages required for the proper supply of our services to you, such as order confirmation emails or essential information about your account.

Questions and complaints

If you have any questions about this spam policy or if you have any questions about our compliance with the Spam Act please contact us by emailing at [email protected] or phone 0458 888 886

REFUND POLICY

Customer satisfaction is prior to all other business goals of Melbourne Delivery. If the food delivered to you is different from your order, or your account has been over charged , we are happy to offer refund based on your proof- of- purchase. Please do not hesitate to contact us on 0458 888 886 or [email protected]